Policies

Payment

To help facilitate your payment needs we have HiCaps facilities enabling on the spot health insurance claims. We also accept cash, cheque, eftpos and credit card including American Express. Our practitioners are Medibank Private, Bupa, CBHS, HCF and NIB preferred providers enabling patients with these health funds to enjoy higher insurance rebates. We also treat patients covered by the Department of Veteran Affairs and offer a 10% discount for health care card holders (excludes crown, bridge and implant treatments). To help maintain our reasonable fee structure we do require payment on the day of treatment. 

Due to changes between HiCaps and each health insurance fund we cannot backdate claims.  If you do not have your health insurance card with you at the time of your appointment or if your claim is declined we will give you an itemised receipt with a claim form to help you claim your rebate.

Treatment finance options may be available through Gem Visa and MacCredit.  We encourage patients considering this option to research thoroughly before signing up.

Bookings and Appointment Duration

We will always endeavour to make appointments with your regular dentist, however emergency appointments may by necessity be with another dentist.  Your dental records are held securely on our system and are accessible if you are booked in with another dentist, and if required the consulting dentist can confer with your regular dentist.

Bookings are by appointment only.

Third Party Accounts

TAC

TAC patients must attend their initial appointment with a claim number.  Initial consultation will provide a complete treatment plan to be sent for assessment to TAC and payment of your initial consultation.  Once your treatment plan has been approved you will be contacted by us for your next appointment.  There is no out of pocket expense for patients as Rosebud Dental Group accepts the TAC fee schedule as full payment.

WORKSAFE

WorkSafe patients must attend their initial appointment with a claim number.  Initial consultation will provide a complete treatment plan to be sent for assessment to WorkSafe and payment of your initial consultation.  Once your treatment plan has been approved, you will be contacted by us for your next appointment.  We will inform you of any out of pocket expenses you may incur before treatment commences.

VETERAN AFFAIRS

Veteran Affairs patients must bring their DVA (Department of Veteran Affairs) card with them to their initial appointment.  The DVA number will be kept on file for future reference.  There is no out of pocket expense for Veteran Affairs patients as Rosebud Dental Group accepts the DVA schedule as full payment.  If you are eligible for DVA transport, please inform reception who are happy to organise your DVA taxi bookings.

VICTORIAN EMERGENCY DENTAL SCHEME (VEDS)

VEDS patients must bring the voucher with them to their appointment.  There is a set co-contribution fee which is required to be paid at the time of your appointment.  VEDS patients are eligible for emergency treatment only up to a set value.

VICTORIAN GENERAL DENTAL SCHEME (VGDS)

VGDS patients must bring the voucher with them to their appointment.  There is a set co-contribution fee per visit, capped at a set figure.  VGDS patients are eligible for treatment only up to a set value.

CHILD DENTAL BENEFITS SCHEDULE (CDBS)

Rosebud Dental Group bulk bills the CDBS Scheme.  Parents must ensure they advise reception staff of eligibility for the scheme when making an appointment to prevent incurring a private fee.  Reception staff will check eligibility and amounts available to each patient prior to the appointment.  On the day of the appointment parents will need to sign a bulk billing consent form for the government.

Cancellation and Non-Attendance Policy

Rosebud Dental Group endeavours to confirm all appointments the day before.

If you are unable to attend your appointment, 24 hours notice is required.

Broken appointments may result in a charge.

Three broken appointments will result in further appointments at Rosebud Dental Group being refused.

Australian Charter of Healthcare Rights

For a copy of the Australian Charter of Healthcare Rights or for a copy in languages other than english please select the icon below to go to the website.

Occupational Violence and Aggression

When we imagine aggressive or violent incidents happening to healthcare workers, we might think ‘I would never do that.’  But when you or your loved ones are placed in a stressful situation you may act in ways you’re not proud of.

Your actions have an impact.  If you find yourself getting overwhelmed, try to remove yourself from the situation until you can be in a better frame of mind.

Even acts you may consider ‘insignificant’ like eye rolling, sneering, talking down to or raising your voice at healthcare workers can have a major impact on their mental health.  To you, it might be a one-off incident, but they might be treated like this every day.

If you witness an act of aggression or violence, do not get involved- report it immediately to someone at the healthcare facility, or call the police.

This and other information is available on the Worksafe Website at https://www.worksafe.vic.gov.au/itsneverok

Any type of violence or aggression to staff or patients at Rosebud Dental Group will not be tolerated.

Privacy Policy

For a copy of Rosebud Dental Group’s Privacy Policy please click here

Feedback Survey

We value your feedback to assist us to improve the services we provide. Click here to obtain a feedback survey which you can return to the survey box in our reception area or simply post it back to us.

Should you require any further information on Rosebud Dental Group policies e.g. other third parties Rosebud Dental Group associate with, please contact our reception staff.

How to Contact Us:

Rear 1533 Point Nepean Road
CAPEL SOUND VICTORIA 3940 
(Formerly Rosebud West)

Phone: (03) 5982 2800

We have 5 surgeries and 8 dentists, opening 6 days a week.

Weekdays

8.30 am – 5.00 pm

Saturday

8:00 am – 1:00 pm